Access- Mobility

Here’s information on accessing our venue from a mobility perspective. We’re constantly working to improve our accessibility, and we welcome feedback.

Getting here: 

Driving: We regret that we have no parking available on site. There is a drop off point across and slightly before us on the road. It’s about 30 metres away from our door, and has room to load and unload wheelchairs and scooters. From that point, there is a step-free route to our front door.  Parking, including blue badge bays, can be found at multiple points in town. Short-stay parking can be found at the Princess Mews (500 metres away) and long-stay parking can be found behind the Town Hall (400 metres via King James Way).

Train: The nearest station is Royston, which has step-free access from platform to street. From either platform, once you progress to Kneesworth Street, stay on the pavement (on the side closest to the station), turn right, and follow along for 400 metres. We will be on your right, and the route is step-free.

Bus: We’re looking into this, and will update shortly.

Now you’re at our gate:

When we’re open, so are both halves of our historic gate. They’re wide enough to welcome wheelchairs, scooters, and other equipment. From there, it’s about five metres to our front door.  We have a ramp leading up to our door (80 cms wide). In the summer, both doors will be propped open. In cooler months, we usually only unlock one door. Just before the ramp, on the left hand side, in the brick wall, is a doorbell. Please ring this, and one of our volunteers will come salute you with a double-door entrance.

Once inside:

The downstairs gallery and main exhibits are fully step-free. However, we regret that there is no step-free access to the upper gallery.  Everything upstairs (the Ceramics Collection,  part of the Whydale Collection, and the rotating art gallery) is represented fully on the Touchscreen in the main gallery. Our volunteers are happy to demonstrate this! We also display a full panorama photograph of the Royston Cave, which has no step-free access.

Moving around:

There is space between all exhibit cases to fit mobility equipment. We’re going to measure these spaces and provide a floor plan here soon. On certain mornings, when we have kids activities on, these spaces are more cramped. Check our ‘What’s On’ section to see if we have Crafty Days occurring during your visit.

Sightlines:

Some of our exhibits are less visible from a seated position. We’re sorry, and we’re working to update all our exhibits for a range of eye levels.

Have we missed your concern?

Please get in touch!